Effective Date: April 16, 2025

At Go Truly Nuts, your satisfaction is our top priority. We’re committed to delivering fresh, high-quality nuts and dry fruits. If you’re not satisfied with your purchase, we’re here to help.

1. Returns Eligibility

Due to the perishable nature of our products, we only accept returns or exchanges under the following conditions:

• You received the wrong item
• Your order arrived damaged or defective
• You received an expired product (within 7 days of receiving)

We do not accept returns for reasons such as taste preferences, opened packages, or ordering the wrong product.

2. Return Timeframe

If you are eligible, please initiate a return within 7 days of delivery.

3. How to Request a Return

To initiate a return or replacement:

• Email us at support@gotrulynuts.com
• Include your order number, a brief description of the issue, and clear photos if applicable
• Our support team will respond within 1–2 business days

4. Refunds (If Applicable)

Once we approve the return:

• A replacement or store credit will be issued
• Refunds (if applicable) will be credited back to your original payment method within 7–10 business days

Note: Shipping fees are non-refundable unless the error was ours.

5. Non-Returnable Items

We do not accept returns or exchanges on:

• Opened or consumed products
• Gift cards
• Sale or promotional items
• Bulk custom orders

6. Damaged Packages in Transit

If your package was visibly damaged during shipping, please notify us within 48 hours with photos of the package and items inside.

7. Need Help?

For questions about your order or our return policy, contact us at:
📧 support@gotrulynuts.com